HapooSupport
Built around one idea. Every email gets a real reply.
Get in touch
hello@hapoo.app — expect an answer within a couple of days.
Common questions
My streak says zero
The app reads your walking history from Apple Health on first launch. If Health access was declined, it starts counting from today instead. Grant it in Settings → Health → Data Access, then use "Re-read walking history" in the app.
A walk wasn't counted
Walks under about 500 metres or 1,200 steps don't qualify, and Health can take a while to catch up. Pull down on the Today screen to check again.
Something was counted that wasn't a walk
Tap "Not a walk" on it. It stays on record as dismissed, so it isn't detected again tomorrow.
Leaving home doesn't start a walk
Background geofencing needs "Always" location permission. With "While Using" it only works while the app is open.
The dog won't appear in the camera
Point at the floor and move the phone slowly so it can find a surface. If it still can't, he'll stand in front of you instead.
I want everything deleted
Settings → Start Again wipes the dog, the points and every walk the app recorded. Your Health data is untouched. Deleting the app removes the lot.
A thing it will never do
Hapoo does not give veterinary advice, and the coach refuses health questions outright. If something is wrong with your dog, ring your vet — they would rather hear about it early.